Shipping policy

Shipping Policy

Processing Time

Orders are processed within 2-3 business days, and you will receive a notification once your order has shipped.

Shipping Methods

We offer the following Domestic shipping options:

  • Standard Ground (3-5 days)
  • Express Service (2-3 days)

For expedited shipping, contact us at help@vetlen.com with your order number and required delivery date.

Shipping Rates

  • Domestic (Flat-Rate):
    • Express: $25.00
    • Standard Ground: $12.95
  • International (Flat-Rate) to Australia, Belgium, Canada, Denmark, Germany, the Netherlands, the United Kingdom, and U.S. Territories:
    • Economy (6-18 days): $39.95
    • Standard International (6-12 days): $50.00

Shipping fees are applied at checkout, regardless of order size or weight. Delays due to factors beyond our control are not eligible for refunds.

International Shipping

We currently ship to select international destinations. Additional customs fees may apply.

Order Tracking

Once shipped, you will receive a tracking number via email to monitor your shipment.

Delivery Delays & Issues

Delivery times may be affected by unforeseen factors such as severe weather, natural disasters, holidays, or carrier delays. If you experience any delivery issues, contact us at help@vetlen.com, and we’ll assist you promptly.